TPQA outcomes
Through our consultations, Adept Academy and QD Academy each achieved a Grade 1 TPQA outcome.
TPQA Audit Matters
Prepare for TPQA with established operational systems.
SWDA evaluates registered providers through the Training Provider Quality Assessment (TPQA) to monitor continuing compliance. Our team explains each regulatory standard, outlines agency governance expectations, and helps keep your routine training operations resilient and compliant.
I · The assessment
Scope of the TPQA evaluation
SWDA requires each training provider to document its governance systems and provide verifiable audit evidence of operational compliance. Select a criterion below to view its specific assessment items.
1.1Learner communication, feedback, requests, and appeals
Requirement
Learners receive accurate course information, while every enquiry, piece of feedback, and appeal is resolved and formally closed.
What assessors may look for
Information checked and approved before release, and tracked response times across all communication channels.
1.2Pre-course and post-course advice
Requirement
Prospective learners receive clear advice before enrolment, and graduates receive guidance on progression pathways after completion.
What assessors may look for
Course advisors who are formally trained and monitored, supported by documented advisory records.
1.3Administration systems
Requirement
Assessment outcomes upload accurately to TPGateway, and the digital learning platform satisfies SWDA delivery standards.
What assessors may look for
Documented operational workflows, including clear delivery procedures for planned e-learning programmes.
1.4Corporate governance
Requirement
Leadership maintains strategic plans with measurable targets, ensures sound financial oversight, and reviews internal systems regularly.
What assessors may look for
Formal management review records showing operational findings, designated owners, and agreed timelines for every follow-up action.
1.5Management of marketing activities
Requirement
All promotional activities comply with SWDA marketing standards and conditions, reinforced by a code of conduct for marketing personnel and representatives, updated from 1 December 2025.
What assessors may look for
Valid course reference numbers displayed in advertisements, and testimonials stating the learner full name, completed course, and completion year.
1.6Tracking organisational outcomes
Requirement
The outcomes established under Criterion 3 are measured consistently and used to guide organisational improvements.
What assessors may look for
Every outcome clearly defined, tracked systematically, and reviewed within scheduled management meetings.
2.1Course quality assurance
Requirement
Lesson plans, training materials, and assessment plans align fully with the approved course proposal and learning outcomes, as well as statutory skill proficiency descriptions for WSQ courses.
What assessors may look for
Documented consistency across all instructional materials, alongside recorded evidence of industry consultation.
2.2Screening and profiling learners
Requirement
Enrolment is restricted strictly to learners who satisfy all published course entry prerequisites.
What assessors may look for
Verified entry qualification certificates on file prior to course commencement, including for candidates sponsored by corporate clients.
2.3Adult educator management
Requirement
Adult educators are recruited, inducted, observed, appraised, and supported through a structured development system.
What assessors may look for
A formal code of conduct for adult educators, explicit definitions of underperformance, and documented intervention logs.
2.4Plan-Do-Check-Act
Requirement
Courses undergo scheduled evaluations according to a documented cycle using performance data and stakeholder feedback.
What assessors may look for
Completed review cycles adhering to documented schedules, incorporating learner and industry input, with assigned owners and timelines for each corrective action.
3.1Organisational outcomes
Requirement
Submit the Required Information Template to SWDA.
What assessors may look for
Accurate and consistent metrics that reconcile fully with the internal operating records of the provider.
3.2Training outcomes
Requirement
Evaluated through the SWDA Training Quality and Outcomes Measurement (TRAQOM) framework.
What assessors may look for
Performance indicators tracked across cohorts and actively applied to enhance instructional delivery.
How the assessment runs
- 01
Notification
About three months before the site assessment, SWDA emails you four documents to prepare.
- 02
Self-assessment
Your team conducts an internal review against the SWDA self-assessment checklist.
- 03
Submission
About two months later, your Management Representative submits the documents on TPGateway. There is no fee.
- 04
Onsite assessment
SWDA assessors spend one day on site, interviewing your team and clarifying on the documents that you have submitted.
- 05
Outcome
You receive your grade and the Assessment Report on TPGateway.
The four documents are the TPQA Requirements, the Document Submission List, the Required Information Template and the Course Information Template.
EDUTRUST PROVISIONSTraining providers holding a four-year EduTrust certification are evaluated under a reduced assessment scope.
GROUNDS FOR APPEALA formal review may be requested solely if the assessment team failed to observe established procedures, or if audit findings depart manifestly from the evidence presented. An unfavourable evaluation, subsequent corrections, or supplementary documentation do not constitute valid grounds for review.
Official sources
- SWDA, Training Provider Quality Assessment (TPQA)
- TPQA Requirements, effective 1 December 2025 (PDF)
- Document Submission List, effective 1 December 2025 (PDF)
- Self-Assessment Checklist (PDF)
- TPQA FAQs (PDF)
- SWDA Terms for Training Providers
- Training Quality and Outcomes Measurement (TRAQOM)
- TPQA Outreach Event deck, November 2025 (PDF)
- TPQA Outreach Event deck, May 2026 (PDF)
II · The advisory
How we support your preparation
- 01
Explain
We guide your team through each TPQA requirement, clarifying what SWDA looks for during an evaluation.
- 02
Benchmark
We provide insights into how training providers meet each standard effectively, and highlight common compliance gaps to avoid.
- 03
Review
We assess your documented records and day to day processes to ensure your operational evidence is robust and ready for inspection.
Your internal team conducts the presentation directly with SWDA assessors, as 2BIRDS does not attend the onsite audit on behalf of clients.
Practices that strengthen an application
Trainer observation
Managers observe a new trainer's first training session in full and deliver structured feedback at the end of the day. Managers continue routine observations periodically using a standard rubric focused on professional growth.
Response to feedback
Learner ratings are evaluated after every run. Any score falling below four out of five triggers a targeted improvement plan, with disputed findings escalated to an objective review panel.
Assessment supervision
An administrative assistant supports class operations and invigilates assessments independently, leaving the instructor to concentrate on delivery.
Pre-enrolment screening
Entry criteria are confirmed against actual certificates prior to course start dates for all enrolled learners.
Courseware consistency
Lesson schedules, learner guides, and assessment instruments align completely with the authorised curriculum proposal.
Advertising standards
Marketing materials include valid course reference numbers, and testimonials state the graduate name, course relation, and completion year.
Enquiry and appeal channels
Distinct workflows manage learner feedback, service requests, and academic appeals, with logged response standards maintained across all communication channels.
Pre-release approval
Course literature is reviewed and authorised for factual accuracy prior to learner dissemination.
Management oversight
Management reviews track key indicators and establish firm accountability by assigning an owner and resolution timeline to every action item.
Educator capability building
Adult educators participate in peer observations, full-time employees complete annual external training, and all capability development under the Training and Adult Education Professional Pathway is recorded.
III · The case for 2BIRDS
Why prepare with 2BIRDS
TPQA Outreach Event
Our founder spoke at the TPQA Outreach Event on 10 November 2025, on strengthening training quality through effective adult educator systems and practices.
Download the event deck (PDF, 2.5 MB) →TPQA advisory is reserved exclusively for training providers with an active engagement with 2BIRDS.
Please note
TPQA grades are decided solely by SWDA. 2BIRDS does not guarantee any grade or outcome, and engaging 2BIRDS does not mean a provider will achieve a particular grade. The training provider remains responsible for its documentation, its evidence and its conduct at the assessment. This page summarises SWDA's published TPQA information as at September 2026 and does not replace it. Always check TPGateway for the current requirements.
