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Course title

Generative AI for Professional Practice

Structured prompting, integrated copilots and custom assistants

Overview

Generative AI assistants are now embedded in email, documents, and spreadsheets, yet most professionals use only a fraction of their capability. This practical workshop establishes the working disciplines that make them dependable everyday tools.

The quality of an AI-assisted result is rarely determined by the tool itself. It depends on how the task is framed, what context is supplied, and how rigorously the output is verified before use.

The session covers structured prompting, the copilots integrated into standard office software, custom assistants for recurring work, and the verification and confidentiality practices that keep AI-assisted work accurate and secure.

Learning outcomes

By the end of the workshop, you will be able to

  1. 01

    Construct prompts that supply clear context, constraints, and examples.

  2. 02

    Apply integrated copilots across email, documents, spreadsheets, and meetings.

  3. 03

    Configure a custom assistant for a recurring professional task.

  4. 04

    Verify AI-generated output and safeguard confidential information in accordance with organisational policy.

Programme

What you will learn

Part 1 · 2 modules

Working with AI

1.1How generative AI works
  1. (a)What a language model does and does not know
  2. (b)Strengths and common failure modes
  3. (c)Choosing the right tool for the task
1.2Prompting well
  1. (a)Context, role, task and format
  2. (b)Examples and step-by-step instructions
  3. (c)Iterating on a first draft

Part 2 · 2 modules

AI in everyday tools

2.1Copilots
  1. (a)Drafting and summarising email
  2. (b)Documents and presentations
  3. (c)Spreadsheets and data analysis
2.2Custom assistants
  1. (a)Building an assistant with instructions and files
  2. (b)Templates for recurring work
  3. (c)Sharing assistants across a team

Part 3 · 2 modules

Using AI responsibly

3.1Checking output
  1. (a)Fact-checking and verification
  2. (b)Tone, accuracy and bias
  3. (c)When a person must decide
3.2Confidentiality
  1. (a)What not to put into a prompt
  2. (b)Enterprise and consumer tools
  3. (c)Following your organisation's AI policy

Who should attend

  • Managers and executives
  • Administrative and operations staff
  • Trainers and curriculum developers
  • Anyone new to generative AI at work

In-house delivery

Tailored for your organisation.

Delivered at your offices or conducted virtually, each run is customised around your active course portfolio and internal operating procedures.

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