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Course title

Establishing and Operating a Registered Training Provider

A guide to TPGateway, funding administration and the SWDA Terms

Overview

Everything a new or expanding training provider requires to deliver funded courses with complete regulatory confidence, from submitting initial course applications on TPGateway to administering trainee enrolments, attendance records, and funding claims.

Most organisations learn these compliance requirements through costly trial and error, absorbing rejected course submissions and lapsed funding claims along the way. This programme replaces that friction with two days of structured operational practice.

Day one covers academic operations, enrolment workflows, courseware development, and the mechanics of funding from the Skills and Workforce Development Agency (SWDA). Day two focuses on compliant sales and marketing practices, followed by statutory legal obligations and audit readiness. Every module is taught directly against live system screens, regulatory circulars, and contractual clauses, supported by worked case examples throughout.

Learning outcomes

By the end of the workshop, you will be able to

  1. 01

    Execute complete TPGateway operational workflows, including course submissions, bulk trainee enrolments, attendance verification, and grant disbursements.

  2. 02

    Audit internal documentation standards to ensure assessment records, learner's documents, and statutory submissions satisfy SWDA regulatory deadlines.

  3. 03

    Determine the submission pathway, funding tier eligibility, and endorsement requirements for new course approvals.

  4. 04

    Evaluate marketing materials, third-party distributor agreements, and commercial fee practices against the SWDA Terms and Code of Practice.

Programme

What you will learn

Part 1 · 8 modules

Academic Operations

1.1TPGateway tiles and their functions
  1. (a)An overview of each TPGateway tile and what it is for
  2. (b)Course application, course runs and grant calculation
  3. (c)Enrolment, attendance and assessment
  4. (d)Grants, financial transactions and e-Certificates
1.2Submitting a course application on TPGateway
  1. (a)The course application submission process, step by step
  2. (b)The application fee for each course type
  3. (c)Common causes of rejection
  4. (d)Post-approval administration: course statuses and the course renewal process
  5. (e)Monitoring of course-related data: attendance score, employer-sponsored share and TRAQOM results
1.3Course runs and sessions
  1. (a)How to set up course runs and sessions
  2. (b)Timing requirements for course runs and assessments
  3. (c)The bulk upload function
  4. (d)Deleting course runs
  5. (e)Good practice: why a confirmation email to trainers with the course run details matters
1.4Trainee enrolment, single and bulk submission
  1. (a)Single enrolment: trainee identity, sponsorship type, the employer's UEN and the fee collection status
  2. (b)Bulk enrolment: the CSV template and the 500-record limit
  3. (c)Common causes of bulk upload failure
  4. (d)The fourteen (14) day enrolment submission deadline
  5. (e)The sixty (60) day fee collection deadline
  6. (f)Editable fields and the windows within which they may be changed
  7. (g)Corrections and cancellations
  8. (h)Treatment of cancelled course runs
1.5Attendance and assessment records
  1. (a)Attendance-taking modes: Singpass e-attendance as the default and manual upload as the fallback
  2. (b)Attendance submission deadlines
  3. (c)The seventy-five (75) per cent attendance threshold
  4. (d)Five (5) troubleshooting checks for attendance records that did not count
  5. (e)Assessment records: one record per skill code and the valid values
  6. (f)Bulk upload of assessment records
  7. (g)Rules on voiding and correcting assessment records
1.6Grants, disbursement and reconciliation
  1. (a)When training grants lapse
  2. (b)Criteria for disbursement
  3. (c)The Grant Calculator: baseline and personalised estimates
  4. (d)Quoting the correct net fee
  5. (e)The Monthly Grant Report function for finance tracking
1.7Recent circulars LIMD/2025/5 and MIPD/2025/2
  1. (a)LIMD/2025/5: discontinuation of partial NRIC numbers in manual attendance records
  2. (b)LIMD/2025/5: use of full names as the identifier
  3. (c)MIPD/2025/2: the Training and Adult Educator Professional Pathway
  4. (d)MIPD/2025/2: the national Adult Educator registry requirement from 1 April 2026
  5. (e)MIPD/2025/2: continuing professional development obligations
1.8WSQ 2.0 and the whitelisting exercise
  1. (a)The policy intent of WSQ 2.0
  2. (b)The areas that now define the WSQ scope
  3. (c)Whitelisting outcomes for existing courses
  4. (d)Treatment of each outcome at course expiry

Part 2 · 7 modules

Courseware Development and SWDA Funding

2.1Funding tiers, rates and exclusions
  1. (a)The structure of SWDA course fee funding
  2. (b)Categories of training that SWDA will not fund
  3. (c)Tier 1 and Tier 2 funding rates, baseline and enhanced
  4. (d)Entry requirements for each tier
2.2The Course Approval Skills List and the fifty (50) per cent rule
  1. (a)The CASL as the default approval route for non-WSQ courses
  2. (b)The requirement that at least half the skills delivered appear on the list
2.3Course Endorsement Bodies
  1. (a)The endorsement route for courses recognised under regulatory or professional development frameworks
  2. (b)The endorsement process
  3. (c)The three (3) month validity of an endorsement at the point of application
  4. (d)The two (2) year funding accord
2.4The enrolment cap and quality checks
  1. (a)The enrolment cap on new Tier 2 courses: 350 places for fully asynchronous courses and 200 places for all others
  2. (b)Milestone alerts as the cap is approached
  3. (c)The course quality and relevance checks and their effective dates
  4. (d)Consequences of failing the checks
2.5The employer-sponsorship threshold
  1. (a)The forty (40) per cent employer-sponsored requirement
  2. (b)Exemptions from the threshold
  3. (c)Design implications for courses unlikely to attract employer sponsorship
2.6Adult Educator requirements
  1. (a)Qualification requirements for curriculum developers, trainers and assessors, by provider type
  2. (b)The national Adult Educator registry
  3. (c)Maintenance obligations introduced under the TAEPP
2.7GST treatment of course fee funding
  1. (a)The differing GST bases for Tier 1 and Tier 2 funding
  2. (b)The invoice consequences of each

Part 3 · 4 modules

Sales & Marketing

3.1The registration workflow
  1. (a)Course enrolment through Fillout
  2. (b)A structured submission process
  3. (c)The automated confirmation email and the process behind it
3.2The marketing guidelines in the SWDA Terms
  1. (a)Prohibited and permitted terms in advertising: funded, accredited, free, SkillsFuture branding and SFC-eligible
  2. (b)The mandatory contents of an advertisement
  3. (c)The link to the MySkillsFuture course page
  4. (d)The permitted SkillsFuture Credit standard statement
  5. (e)Rules on testimonials
  6. (f)Prohibitions on referral rewards, lucky draws and Singpass requests
3.3The SWDA Marketing Code of Practice
  1. (a)Marketing on merits
  2. (b)Representative conduct, and the training and monitoring of representatives
  3. (c)Factual advertising
  4. (d)Audience targeting
  5. (e)Material vetting
  6. (f)The Code's worked examples, positive and negative
  7. (g)The annoyance clause and its statutory dimension
3.4Third-party marketing
  1. (a)The prohibition on third-party marketing without prior approval
  2. (b)The seven (7) permitted scenarios, from parent companies to the HR departments of corporate clients

Part 4 · 6 modules

Legal and Compliance

4.1Clause 6C on SkillsFuture Credit and fee collection
  1. (a)Ascertaining whether a trainee will use SkillsFuture Credit
  2. (b)Documentation required at registration
  3. (c)The prohibition on fee collection while a credit application is live
  4. (d)Clawback within twenty-one (21) days
  5. (e)Refunds within one (1) month
  6. (f)Payout submission within six (6) months
4.2Clause 7 on retention of documents
  1. (a)The three (3) year retention obligation for trainer, trainee, financial and delivery records
  2. (b)The fourteen (14) day duty to produce documents on request
  3. (c)SWDA's oversight powers, including unannounced inspection
  4. (d)Standing platform access for e-learning
4.3Clause 13 on suspension, termination and amendment
  1. (a)The grounds for immediate action
  2. (b)Unilateral amendment
  3. (c)No-cause termination
  4. (d)The show-cause process
  5. (e)Clause 13.1(q), the dormancy ground: twelve (12) months without an enrolment as a ground for termination
4.4Clause 17.15 on conditions for discounts
  1. (a)The three (3) conditions under which a discount off the Reflected Course Fee is permitted
  2. (b)The continuing prohibition on referral rewards
4.5Appendix C on course status procedures
  1. (a)The Accredited Course Status application and the Course Proposal Form
  2. (b)Curriculum developer credentials: industry experience, technical qualifications and training qualifications
  3. (c)The subject matter expert supplement
  4. (d)Copyright permissions
  5. (e)Assessment-only applications
  6. (f)Coherence between instructional methods, assessment methods and learning outcomes
  7. (g)Full coverage of the referenced skills
  8. (h)Blended learning for WSQ Qualifications
  9. (i)At least two (2) assessment methods
  10. (j)A course title that reflects the content
  11. (k)The Principles of Assessment: valid, flexible, fair and reliable
  12. (l)The Rules of Evidence: validity, authenticity, sufficiency and currency
4.6Appendix D on administration of a Registered Course
  1. (a)TPGateway as the sole channel for correspondence, document submission and updates on Registered Courses
  2. (b)Personnel competence in training and assessment
  3. (c)Personnel competence in curriculum development and review
  4. (d)Personnel competence in administrative, IT and marketing work, and other course support

Who should attend

  • Founders and directors of new or prospective training providers
  • Training administrators and operations executives
  • Course managers and programme leads
  • Finance staff who handle grants and fee collection

In-house delivery

Tailored for your organisation.

Delivered at your offices or conducted virtually, each run is customised around your active course portfolio and internal operating procedures.

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